Introduction

Welcome to the openjournaltheme (OJT) support platform! Please read these Terms of Service ("TOS") carefully before using our ticketing and support platform (the "Platform"). By accessing or using the Platform, you agree to be bound by these TOS. If you do not agree to these terms, please refrain from using the Platform.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client”, “You” and “Your” refers to you, the person who logs on to this website and is compliant with the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same. All our products are sold based on the feature that we explain in each package.

About 

The purpose of the Terms of Service (TOS) is to establish a legally binding agreement between the ticketing service provider (openjournaltheme.com) and its users (individuals or entities who use the platform). The TOS outlines the rules, rights, and responsibilities governing the use of the ticketing service, ensuring transparency and clarity in the relationship between the parties involved.

The TOS serves several important purposes:

1. User Agreement: It serves as a contract that users must agree to before using the ticketing platform. By accepting the TOS, users indicate their consent to abide by the terms and conditions set forth by the service provider.
2. Platform Guidelines: The TOS sets out the guidelines and policies that users must follow when using the ticketing platform. This includes rules related to ticket purchase, refund procedures, prohibited activities, and more.
3. Liability and Dispute Resolution: The TOS defines the liability of both the ticketing service provider and its users in case of disputes or issues that may arise during ticket purchases or events. It outlines the procedures for dispute resolution, arbitration, or mediation.
4. User Responsibilities: The TOS outlines the responsibilities and obligations of users when using the ticketing platform. This ensures that users understand their role in the ticket purchase process and the consequences of violating the platform's rules.
5. Intellectual Property Rights: The TOS may include provisions regarding the ownership and use of intellectual property, such as trademarks, logos, and user-generated content, to protect the platform's brand and users' rights.
6. Privacy and Data Protection: The TOS often includes a privacy policy that explains how user data is collected, used, stored, and protected by the ticketing service provider, ensuring compliance with applicable data protection laws.
7. Updates and Changes: The TOS typically includes information about how and when the terms may be updated or modified. Users are informed about any changes to the agreement, and their continued use of the platform may be considered acceptance of the updated terms.

Our support services are provided solely for the products and services offered on our website. We are committed to providing support, assistance, and troubleshooting for issues directly related to our own products. We may not be able to provide support for third-party products or services, even if they are mentioned or referred to on our website.

User Agreement 

We only allow the user that creates any ticketing for the user that uses our product and service including the hosting service. 
The support via this app restrict to our customer only. 

Account Registration and Security

Account Creation: 
To access certain features of the Platform, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account information updated.

Account Security: 
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account information with third parties or allow unauthorized access to your account.

Account Access: 
As part of our support service, our team may request access to your server or platform in order to investigate and resolve any reported issues. This is essential to effectively troubleshoot and fix the problem you have encountered. By using this ticketing application, you grant us permission to access and rectify the issue on your environment without the need for any additional authorization. Rest assured that we treat your data with the utmost confidentiality and will only access the specific areas required to address the problem. Our team follows strict security protocols to ensure the safety of your information throughout the investigation and resolution process. We understand the importance of safeguarding your data and want to assure you that our access will be limited to resolving the reported issue and will not extend beyond the scope necessary for resolution.

We want to emphasize that we do not possess any authorization or rights to disclose any private data to third parties. Respecting your privacy and protecting your sensitive information are of the utmost importance to us.

Rest assured that any data you provide to us, whether during the support process or while using our ticketing application, will be treated with the highest level of confidentiality. Our team strictly adheres to data protection regulations and will not share or transfer your private information to any external parties without your explicit consent.

Our commitment to safeguarding your privacy is unwavering, and we take every measure to ensure that your data remains secure within our systems. If you have any concerns regarding the privacy of your information or wish to learn more about our data protection practices, please do not hesitate to contact us. We are dedicated to providing you with a trustworthy and secure experience throughout your interaction with our services.

Limitation of Liability

1. No Warranty: The Platform is provided on an "as-is" basis, and [Your Company Name] makes no warranties, express or implied, regarding the accuracy, availability, or reliability of the Platform or its content.
   
2. Indemnification: You agree to indemnify and hold harmless [Your Company Name], its affiliates, officers, and employees from any claims, damages, or liabilities arising from your use of the Platform or violation of these TOS.

Intellectual Property:

Ownership: All content and materials provided on the Platform, including logos, trademarks, and user-generated content, are the property of openjournaltheme.com or its licensors. You may not use, copy, distribute, reproduce, or modify any content without explicit permission.

Use of the Platform:

1. Ticketing Services: The Platform allows you to purchase tickets for events and provides related support services. You agree to use the Platform for lawful purposes only and in compliance with these TOS.
2. Prohibited Activities: You shall not engage in any activity that may disrupt the functionality or security of the Platform, including but not limited to unauthorized access, distribution of harmful content, or violation of intellectual property rights.